Frequently Asked Questions

The previous meter reading will be taken from your last bill and subtracted from your current reading. This figure is then multiplied by 2.83 to obtain the volume used in cubic metres. The result is multiplied by the energy contained in the gas or electricity used (the calorific value), which is divided by 3.6 to obtain the number of kilowatt-hours (kWh). Finally, the number of kWh used is multiplied by the pence per kWh rate to obtain the approximate consumption cost.

Reducing consumption across your business can range from making simple changes including installing LED lighting systems and improving heat retention with window film insulation; to implementing half-hourly metering systems and Smart monitoring across sites for greater control and insight into energy usage. GEAB can advise on the most worthwhile solutions for your business. Find out more in our guide 6 Ways to Grow a Greener Business.

Several factors can affect the wholesale price of business energy, including the weather, storage, regulatory pressures, crude oil prices, flow and availability, and wind generation.

Smart meters automatically generate data and update readings every 30-minutes. Gas and electricity usage is displayed in real time, with consumption measured with more accurately, which means your business is billed for the amount of energy used, rather than estimated workplace usage, which can result in over or under-charging. You won’t need to submit meter readings to your supplier, and it is far easier to review processes and monitor consumption.

Business energy contracts tend to be for a fixed duration usually between one to five years, without the option to cancel early. Businesses can opt into fixed-rate energy contract with GEAB to protect them against changes in the energy market.

Your GEAB adviser will conduct an audit of your existing systems to understand how your business currently operates, asking you to share any challenges, and the ways in which you wish to improve service. We will then deliver a bespoke, business-grade communications package aimed at reducing costs, and helping your business stay secure and better connected wherever and whenever you’re working.

Fibre optic broadband is a more advanced broadband delivery system which is able to deliver greater volumes of information at faster speeds through fibre optic cables which carry data via beams of light. These cables offer greater speeds over longer distances, providing faster and more reliable performance.

With so many new technologies and solutions, the rise of cloud computing and the convergence between IT and communications, it can be difficult to determine which products and solutions are worth the investment. In a competitive market that’s rapidly evolving, choosing and adopting new technology can be quite challenging.

Installation costs will be determined by your choice of telecoms product(s), as all telecoms which have a different installation price which we will discuss with you in detail.

GEAB offer a range of tariffs from a large choice of networks. After evaluating the needs of your workforce, we can combine multiple tariffs from different networks onto one single bill, giving your business a huge range of options.

Water and wastewater services to your premises will always be supplied by the regional wholesaler, however since market deregulation you have been able to switch retailer to unlock better prices, better customer services, and additional services where required. GEAB are here to make this process simple with our 4 step process, which takes all the hassle out of shopping around and finds the best deal for you.

Your water and wastewater services are still provided by your regional wholesaler, who are responsible for ensuring a continuous supply and maintaining the local network. However, since deregulation of the market you are now free to choose your retailer, who is responsible for billing, account management, water efficiency and the provision of other additional services. The wholesale rate of water is set by your wholesaler based on a range of different factors, so customers can expect to see regional variation.

These devices save water and energy by minimising the use of heated water. Water efficient taps are a great way to save on water. Automatic and sensory taps are also a good option, eliminating the risk of taps being left to run. If you can, install a rainwater harvesting system for any landscaping and cooling needs.

Place signs around the business to promote water-efficient culture and remind employees to be conscientious of use. Encouraging staff to take simple steps such as only using water needed in the kettle, running a dishwasher only when full, and fully turning off taps. Encourage employees to get involved and contribute ideas towards water-saving goals.

Regular maintenance checks are essential for keeping your water costs manageable. Dripping taps and hidden leaks are two of the most common reasons for sudden changes in your water bill, but easily fixed to lower your overheads. Find out more in our guide 5 Ways to Avoid Water Waste.

Funding schemes are available to support EV rollout, including the UK's Plug-In Grant scheme for vehicle funding, along with the Workplace Charging Scheme (WCS), a voucher-based scheme to support charging points. Your GEAB advisor will access your suitability for these schemes, along with all relevant financial incentives and funding options.

During the EV application stage, GEAB will arrange a site audit to put the best plan of how to install your business EV points in place.

You won't necessarily require new meter installation, but our EV specialists will advise of the best infrastructure for your needs following a visit to your site.

Providing you get permission from the relevant parties, this shouldn't be an issue, and we can install your EV stations.

If you experience any issues, you can contact GEAB and we will arrange to have an engineer visit to resolve your issue at the earliest convenience.

GEAB will act on your behalf to resolve any existing issues with your current supplier, wherever relevant. We provide historical bill validation to analyse any discrepancies, review your agreed supply capacity levels, and provide the best available deals to reduce wastage and lower consumption to improve on your current energy plan.

GEAB consultants deliver invaluable services including negotiating price reductions due to long-term relationships with energy suppliers, keeping your business informed regarding grants and schemes you may be eligible to apply for, and helping to consolidate your billing.

GEAB appoint a Strategic Account Manager to all customers, responsible for every stage of your journey, resolving any issues, and providing a fast and efficient response. Customers are contacted on a three-monthly basis to discuss their account and ensure billing is accurate and customer satisfaction is high, along with receiving relevant energy updates.

Contact GEAB and please ensure you have a copy of your most recent commercial gas and electricity bill for a quick, independent comparison based on your commercial usage.

The Letter of Authority (LOA) is quick form customer’s fill in to enable our advisors to act on your behalf as we liaise with suppliers to secure the best prices for your business, terminate your current agreement if necessary, and oversee the switch.