Microbusiness complaints process

Our experts work side-by-side with businesses, offering professional expertise and exclusive insights to support your needs.

We pride ourselves on delivering exceptional service to all our customers.

We’re sorry you feel dissatisfied with our service, and whatever the reason we’d like to understand why so we can make every effort to put things right for you.

To do this as quickly and effectively as possible, we're proud to be part of Ofgem's Alternative Dispute Resolution scheme.

All complaints are observed by GEAB for training and quality purposes, to ensure that we meet our company standards, and to identify areas where we can improve.

How to raise a complaint

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Please call us for free on 0191 303 7750



In Writing to:

Unit 3a,
Hylton Park Sunderland Enterprise Park,
Wessington Way,

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