Let's put things right

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How to complain

Here at GEAB, we want to put things right as quickly as possible.

To better help you with your complaint, we’ve 2 options available depending on if you’re classed as a Microbusiness or a Non-microbusiness.

To qualify as a microbusiness, you must meet at least one of the following criteria:

- Has fewer than 10 employees (or their full-time equivalent) and the yearly turnover, or yearly balance sheet, is not more than £2 million.

- Uses less than 100,000 kWh of electricity a year.

- Uses less than 293,000 kWh of gas a year.

Please select the option that best fits your business below to find out how to start the process.

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