How to make a complaint

Let's put things right

We're sorry you've had to visit this page, and apologise if you feel you need to complain.

Please let us know what's happened, and we'll do our best to put things right. We can usually resolve a complaint where possible within 3-5 working days.

How to Complain

Log your complaint with us by phone, letter or email.

Your complaint will be investigated and we will respond to you within 2 working days, and we will try to resolve it, where possible within 2-3 working days.


Please call us for free on 0191 303 7750


In Writing to:

Unit 3a,
Hylton Park Sunderland Enterprise Park,
Wessington Way,