We are proud to announce that we have recently been accredited with the world’s most recognised quality management standard – ISO 9001.
ISO (International Organisation for Standardisation) is an independent, non-governmental international organisation which gives world-class specifications for products, services and systems, to ensure quality, safety and efficiency. The ISO 9001 certification helps show our valued clients that we adhere to well-established industry standards.
The ISO 9001 standard is based on a number of quality management principles including a strong customer focus, the motivation and implication of top management, the process approach and continual improvement.
This accreditation helps improve the service for customers, as continual improvement ensures that our business becomes more efficient and maintains a high standard of service delivery.
As well as benefitting our valued customers, the new accreditation will also benefit our staff as improved operations can increase employee job satisfaction – good news all round!
Paul Cobb, Director of The Green Energy Advice Bureau, said: “We aim to continuously improve our internal processes and services to enhance customer satisfaction. We go above and beyond to ensure we exceed expectations and the positive feedback we regularly receive from clients is great to hear.
“We’re delighted to have achieved ISO 9001 certification. We wanted to demonstrate clearly to our new and existing customers that, as a leading commercial energy and sustainability consultancy, we provide the most professional, consistent, quality service around.”
Get in touch today to find out how your business can benefit from our expertise.