The Green Energy Advice Bureau is committed to delivering the highest quality service possible and has ISO 9001:2015 Quality Management Systems certification, an internationally recognised standard devoted to the delivery of high quality services and products.
Certification under this standard means that, as a leading commercial energy and sustainability consultancy we:
- Aim to continuously improve our internal processes and services in order to enhance customer satisfaction, consistently meeting or exceeding their expectations
- Demonstrate the ability to consistently provide products and services that meet customer and applicable statutory and regulatory requirements
- Always aim to deliver the highest quality service possible to our new and existing customers
- Use feedback from our customers to improve our service and enhance their experience
- Review all of our partners and suppliers to ensure they provide best value and the highest quality service to our customers
- Regularly review risks to our services and manage them so they do not affect our customers